Corona outbreak FAQ
Updated February 2022
At Best Western Zaan Inn we are very aware of the situation created by the corona virus outbreak. This page contains information for current and future guests. Do you have any questions after reading this page? Then do not hesitate to contact us. We are ready to answer all your questions.
What precautions have we taken against the coronavirus?The health of our employees and guests is our highest priority. That is why we have taken various measures and have, among other things, adjusted our hygiene regulations. This also means that we no longer shake hands at reception or other times. We also encourage guests and our employees to follow the RIVM guidelines (National Institute for Public Health & Environment). Furthermore, we have tightened up our cleaning protocol. We have created a special We Care Clean programme to guarantee the highest standards in cleaning.
To make your stay as comfortable as possible, we ask you to fully comply with our rules during your stay with us.
Do you need a temporary workspace?
Are you not able to work from home? Then make use of our rooms or suites for a day. Facilities include; desk, free WiFi, coffee & tea making facilities and the possibility of room service.
Book direct via our website or just walk in.
What does this mean for your stay in Best Western Zaan Inn?
You can enjoy cycling and walking in the city or you can soak up culture and history in the Zaanse Schans. Ask our staff for tips about excursions in our region. Restaurants and cafés are allowed to open again. You can visit our hotel for breakfast, lunch or a snack and / or a drink during your stay.
Is breakfast and dinner still served?
Our restaurant is open for breakfast, lunch and dinner. Our restaurant closes at 22:00. Guests are asked to make a reservation in advance. Our restaurant is also offering its very own takeaway service. Make your order with our reception and collect from the restaurant. Cutlery is provided. By reception we have a mini market with snacks, fresh drinks and also alcohol.
How can I cancel my stay?
If you have booked a flexible rate, you can cancel your trip up to 1 day before the day of arrival (local time). Please contact the provider with whom you booked. Did you book directly with our hotel? Please contact us directly via email@example.com or telephone number +31 (0)75 30 30 340.
For non-refundable rates, you will not get your money back if you cancel. In certain cases you can change your reservation or receive a voucher. Please contact our reservations department by email: firstname.lastname@example.org. We also recommend that you contact your travel insurance if you want to know whether they will reimburse this.
Is contamination known among our employees or guests?
There have been no cases of contamination with any of our employees or guests. We remain highly alert to the health of our employees and guests. We continue to closely follow any developments, measures and regulations regarding the corona virus and we are committed to inform our employees and guests as well as possible.
What measures have been taken by the Dutch government?
The government provides daily updates on the measures it is taking to combat the spread of the virus. We follow the website of the RIVM (National Institute for Public Health & Environment) to stay informed: www.rivm.nl/en/news/current-information-about-novel-coronavirus-covid-19.