As the world begins to gradually reopen, we are excited to welcome our loyal guests back to our hotels while meeting your health and wellbeing standards. When you are ready to travel again, we understand that you will understandably have a heightened awareness and expectation of cleanliness when it comes to your choice of accommodations.
For nearly 75-years, Best Western® Hotels & Resorts has been an industry leader in our reputation for providing you with clean, well-maintained accommodations. In 2012, we became the first hotel brand to set a high-level of cleanliness with the roll out of our I Care Clean program in partnership with IDEO. At the onslaught of the COVID-19 pandemic, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocol. Now, as part of our ongoing commitment to keeping you safe and healthy during these challenging times, we have expanded on those industry-leading cleaning standards with the launch of the new We Care Clean program.
Based upon guidance provided by the Centers for Disease Control and Prevention (CDC), the Occupational Safety and Health Administration (OSHA), the Environmental Protection Agency (EPA), and of course the Dutch RIVM, the We Care Clean program addresses everything from guest room and common area cleanliness, to streamlined processes that minimize contact between guests and associates while maintaining the customer service you expect from a Best Western-branded hotel.
When you next stay with us, there will be some changes you can clearly see, such as the installation of social distancing floor decals; while others, you can rest assured are taking place behind the scenes, such as the enforcement of heightened and comprehensive cleanliness standards. The We Care Clean program addresses five key areas in our hotels:
Front Desk and Lobby
Guest Room and Housekeeping:
Temporary Breakfast Offerings:
While recognizing the importance of a quality breakfast, offerings have been adapted to prioritize your health and safety, including:
When allowed to open, public amenities such as fitness centers and meeting rooms will be cleaned on closely monitored schedules with disinfecting chemicals.
Hand sanitizer or wipes will be provided for guests and employees in all public areas.
Hotel Employees and Staff Requirements:
Streamlined Check-In / Check-Out
Minimize contact with hotel personnel and other guests.
Enhanced Cleaning Protocols in Guest Rooms and Public Spaces
Leveraging the latest tools, cleaners and technology aimed at killing COVID-19.
Reduce Areas Of Potential Cross-Contamination
From modifying our breakfast options and removing unnecessary items from our guest rooms.
Personnel Protective Equipment
Hotel personal will follow strict guidelines including wearing masks and gloves. Hand sanitizers or wipes provided to guests and employees in public areas.
“Each Best Western® branded hotel is independently owned and operated"